This policy explains how Livewire collects, uses, holds and discloses your Personal Information.

It also describes the choices available to you regarding our use of your personal information and your rights.

”We”, “us” and “our” means Livewire Gaming Australia Pty Ltd (ACN 670 813 055) (Livewire).

By accessing or using our services or website you consent to the practices described in this Privacy Policy. Please read this policy carefully to understand our privacy practices.

This policy does not cover data that is collected, used or disclosed through Livewire’s advertising technology platform and systems (the “Platform”).


‘Personal Information’ is any information or an opinion about an identified individual or an individual who can be reasonably identified from the information or opinion. Information or an opinion may be Personal Information regardless of whether it is true.

‘Sensitive information’ is a special category of Personal Information. Sensitive information includes information about an individual’s racial or ethnic origin; political, religious, or philosophical beliefs; political, trade or professional memberships; sexual orientation or practices; criminal record; health information; genetic information; and biometric information that is used for the purpose of automated biometric verification or identification, and biometric templates.


We may collect personal information about you through your interactions with us, for example, when you provide information through a form on our website, email us, or apply for a role through our career pages. We may also collect Personal Information from you when you call us, interact with us on social media platforms, interact with our ads, or otherwise visit our website.

The Personal Information we collect from you may include your name, email address, phone number, or your opinions about our products and details of enquiries or complaints you make.

If you interact with us via a social media platform you agree to allow us to receive information about you from the social media platform, which may include your Personal Information (if you directly communicate with us via the social media platform), information about your visits and interaction with our website.

We use cookies on our website. A cookie is a small text file that the website may place on your device to store information. We may use persistent cookies (which remain on your computer even after you close your browser) to store information that may speed up your use of our website for any of your future visits to the website. We may also use session cookies (which no longer remain after you end your browsing session) to help manage the display and presentation of information on the website. You may refuse to use cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of the website.

We may collect information about how you access, use, and interact with the website. We also use a range of other tools such as Google Analytics to collect information about how you use, access and interact with website. This information may include:

  1. (a) the location from which you have come to the site and the pages you have visited; and
  2. (b) technical data, which may include IP address, the types of devices you are using to access the website, device attributes, browser type, language, and operating system.

We may collect personal information through third party services for the purpose of job recruitment, such as vendor platforms that provide candidate search and data engines for sourcing and recruiting efforts.


We collect, hold, and use your Personal Information so that we can:

  1. (a) provide you with products and access to our platform, and manage our relationship with you;
  2. (b) contact you, for example, to respond to your queries or complaints, or if we need to tell you something important;
  3. (c) contact you if you are a candidate in relation to an employment opportunity with us;
  4. (d) comply with our legal obligations and assist government and law enforcement agencies or regulators; or
  5. (e) identify and tell you about other products or services that we think may be of interest to you, such as our newsletter.

If you do not provide us with your Personal Information, we may not be able to provide you with our products and services, communicate with you or respond to your enquiries.


We store most information about you in computer systems and databases (including cloud service providers) operated by either us or our external service providers.

We implement and maintain commercially reasonable security measures, including physical, electronic, and administrative safeguards, to prevent misuse, interference, loss, or unauthorised access to Personal Information we hold.

We will also take reasonable steps to destroy or de-identify Personal Information once we no longer require it for the purposes for which it was collected or for any secondary purpose.


We may transfer or disclose your Personal Information to our related companies, including those located outside Australia.

We may disclose your Personal Information to third parties only in the ways that are described in this policy or to our clients that we have been engaged to undertake market research for. We do not sell Personal Information collected through our websites to any third party.

We may disclose your Personal Information to companies that provide services to help us with our business activities.. These companies are authorised to use your Personal Information only as necessary to provide these services to us.

We may also disclose your Personal Information to others where:

  • we are required or authorised by law to do so;
  • you have expressly consented to the disclosure, or such consent may be reasonably inferred from the circumstances;
  • we need to share it with data processors to operate our business and provide products to you; or
  • the ownership or control of all or part of our business changes, in which case we may transfer your Personal Information to the new owner. DISCLOSURE TO OVERSEAS RECIPIENTS Some of our service providers and related companies are located outside Australia. As a result, Personal Information collected and held by us may be transferred to recipients in other countries. In particular, we may disclose your Personal Information to one of our service providers located in the United Kingdom. We may also disclose your Personal Information to our related companies located in the United Kingdom.


You may access or request correction of the Personal Information that we hold about you by contacting us directly. Our contact details are set out below. Please understand there are some circumstances in which we are not required to give you access to your Personal Information, but we will advise you if these circumstances apply to your request.

There is no charge for requesting access to your Personal Information, but we may require you to meet our reasonable costs in providing you with access (such as photocopying costs or costs for time spent on collating large amounts of material).

We will respond to your requests to access or correct Personal Information in a reasonable time and will take all reasonable steps to ensure that the Personal Information we hold about you remains accurate, up to date and correct. However, a client portal you can also access and correct some of your Personal Information that we hold about you.


If you have a complaint about the way in which we have handled any privacy issue, including your request for access or correction of your Personal Information, you should contact us. Our contact details are set out below.

We will consider your complaint and determine whether it requires further investigation. We will notify you of the outcome of this investigation and any subsequent internal investigation.

If you are not satisfied with our response to your complaint, you may take your complaint to the Office of the Australian Information Commissioner (OAIC). Contact details for the OAIC may be found at:


We may revise this policy at any time. Any changes to our policy will be published on our website.


If you have any questions, comments, requests, or concerns regarding this Privacy Policy, please contact us at:
13 Wilson Street, Prospect, SA 5082 Australia.

This policy last updated December 2023