This policy explains how Livewire collects, uses, holds and discloses your Personal Information.
It also describes the choices available to you regarding our use of your personal information and your rights.
”We”, “us” and “our” means Livewire Gaming Australia Pty Ltd (ACN 670 813 055) (Livewire).
This policy does not cover data that is collected, used or disclosed through Livewire’s advertising technology platform and systems (the “Platform”).
WHAT IS PERSONAL INFORMATION?
‘Personal Information’ is any information or an opinion about an identified individual or an individual who can be reasonably identified from the information or opinion. Information or an opinion may be Personal Information regardless of whether it is true.
‘Sensitive information’ is a special category of Personal Information. Sensitive information includes information about an individual’s racial or ethnic origin; political, religious, or philosophical beliefs; political, trade or professional memberships; sexual orientation or practices; criminal record; health information; genetic information; and biometric information that is used for the purpose of automated biometric verification or identification, and biometric templates.
INFORMATION WE COLLECT AND HOLD FROM OUR WEBSITES AND OTHER SOURCES
We may collect personal information about you through your interactions with us, for example, when you provide information through a form on our website, email us, or apply for a role through our career pages. We may also collect Personal Information from you when you call us, interact with us on social media platforms, interact with our ads, or otherwise visit our website.
The Personal Information we collect from you may include your name, email address, phone number, or your opinions about our products and details of enquiries or complaints you make.
If you interact with us via a social media platform you agree to allow us to receive information about you from the social media platform, which may include your Personal Information (if you directly communicate with us via the social media platform), information about your visits and interaction with our website.
We may collect information about how you access, use, and interact with the website. We also use a range of other tools such as Google Analytics to collect information about how you use, access and interact with website. This information may include:
We may collect personal information through third party services for the purpose of job recruitment, such as vendor platforms that provide candidate search and data engines for sourcing and recruiting efforts.
WHY WE COLLECT, HOLD AND USE PERSONAL INFORMATION
We collect, hold, and use your Personal Information so that we can:
If you do not provide us with your Personal Information, we may not be able to provide you with our products and services, communicate with you or respond to your enquiries.
HOW WE STORE AND HOLD PERSONAL INFORMATION
We store most information about you in computer systems and databases (including cloud service providers) operated by either us or our external service providers.
We implement and maintain commercially reasonable security measures, including physical, electronic, and administrative safeguards, to prevent misuse, interference, loss, or unauthorised access to Personal Information we hold.
We will also take reasonable steps to destroy or de-identify Personal Information once we no longer require it for the purposes for which it was collected or for any secondary purpose.
HOW WE DISCLOSE PERSONAL INFORMATION
We may transfer or disclose your Personal Information to our related companies, including those located outside Australia.
We may disclose your Personal Information to third parties only in the ways that are described in this policy or to our clients that we have been engaged to undertake market research for. We do not sell Personal Information collected through our websites to any third party.
We may disclose your Personal Information to companies that provide services to help us with our business activities.. These companies are authorised to use your Personal Information only as necessary to provide these services to us.
We may also disclose your Personal Information to others where:
ACCESS TO AND CORRECTION OF YOUR PERSONAL INFORMATION
You may access or request correction of the Personal Information that we hold about you by contacting us directly. Our contact details are set out below. Please understand there are some circumstances in which we are not required to give you access to your Personal Information, but we will advise you if these circumstances apply to your request.
There is no charge for requesting access to your Personal Information, but we may require you to meet our reasonable costs in providing you with access (such as photocopying costs or costs for time spent on collating large amounts of material).
We will respond to your requests to access or correct Personal Information in a reasonable time and will take all reasonable steps to ensure that the Personal Information we hold about you remains accurate, up to date and correct. However, a client portal you can also access and correct some of your Personal Information that we hold about you.
If you have a complaint about the way in which we have handled any privacy issue, including your request for access or correction of your Personal Information, you should contact us. Our contact details are set out below.
We will consider your complaint and determine whether it requires further investigation. We will notify you of the outcome of this investigation and any subsequent internal investigation.
If you are not satisfied with our response to your complaint, you may take your complaint to the Office of the Australian Information Commissioner (OAIC). Contact details for the OAIC may be found at: https://www.oaic.gov.au/contact-us.
CHANGES TO THIS POLICY
We may revise this policy at any time. Any changes to our policy will be published on our website.
13 Wilson Street, Prospect, SA 5082 Australia.
This policy last updated December 2023